If for any reason you are not completely satisfied with your online purchase, you may Items must be returned in their original condition and packaging box and sent via a traceable carrier such as UPS or USPS. Customer is responsible for all return shipping costs. Trikke is not responsible for lost or damaged packages. A 15% restocking fee will be applied to all unused returns and a 30% restocking/refurbishing fee will be applied to all used returns. The shipping and handling fee is not refundable. Also all wearable items such as helmets, gloves are not eligible for returns . RETURN INSTRUCTIONS Please email us to firstname.lastname@example.org in order to request an RMA. Please include the original invoice with your return and the RMA number must be noted on the outside of the package. Please allow 2 weeks for processing returns. After obtaining an RMA number, please make sure you include all accessories, manuals, parts that come in the box, product perfectly wrapped and padded inside. Please do not add any styro-foam peanuts when you ship it.