FAQ | Epic Wheelz
How long do you take to ship out a product?

When a product is in stock it'll usually get shipped out from our vendors warehouses in 2-4 business day. Big freight or bulks orders (items 250 lbs+) may take a little longer then this.

What carrier do you ship with?

For smaller items we usually have them shipped with Fedex Home delivery or UPS. For Larger freight items they'll ship with freight shippers such as Saia, RL Carriers, Roadrunner, Am Trucking, etc..

Can you expedite shipping?

With the freight packages that's not possible, the items are too big. However, with smaller packages we might be able to ship it with a faster method. You would be responsible for the entire shipping cost. Email us and we'll see if we can get you a quote.

Where do you ship from?

We ship from our vendors warehouses across the United States.Mototec-warehouse

Are your products new?

Yes, all our products are brand new and unused.

Do your products come Assembled?

This varies depending on the product. Some require little to no assemble, some are partially assembled and some require more. Please check the product page or contact us if you want.

Do your products come with Warranty?

Yes, our products come with manufacturer parts replacement warranty.

Where are these Products made?

Products are manufactured in various countries depending on the Brand/Model.

Do you bulk order discount?

Yes we do allow for bulk orders discounts.Price quotes would depend on the product and quantity requested. Bulk orders generally require a wire transfer.

What forms of payment do you accept?

We accept all major credit and debit cards. Like Visa, Mastercard, Amex, Discover, etc.. We accept wire transfer and can accept Venmo and Zelle. We process orders Paypal, Google pay, Apple Pay as well. Mailed Checks are accepted as well but they have to be cashed by us first in order for us to process an order.

Do you allow Financing?

Yes, we have financing with Klarna, Paypal Credit and now via Shop Pay install. So you can order now and pay later in monthly installments. Just checkout and select financing as your payment method.

Do you take Medicare?

No we don't accept take Medicare. However we've had customers place orders and be reimbursed by their insurance company directly. We don't deal directly with your insurance company.

Can I split payment?

Yes you can pay with two or more different cards. Just reach out to us via phone or email and we can split the payments to your liking.


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